BELLEVILLE, Ill.--(BUSINESS WIRE)--Jul. We understand it can be hard to get back on track once an account falls behind. Agencies are listed online at illinoisamwater.com under Customer Service & Billing in the Customer Assistance Program section. For more information, visit



The program is offered to Illinois American Water customers and is administered by Salvation Army agencies within the company’s service area. In March, American Water voluntarily placed a moratorium on customer accounts […] The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.

The company also offers budget billing so residential customers can pay a fixed monthly payment over a period of 12 months. Illinois American Water is reminding customers of the company's customer assistance program H2O Help to Others and available payment plans. They can also visit a local, participating Salvation Army office. Illinois American Water is reminding customers of the company’s customer assistance program H2O Help to Others and available payment plans.

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This bill would be issued in September.Customers needing assistance should call Illinois American Water’s customer service center at 800-422- 2782. Illinois American Water Reminds Customers about Customer Assistance Program and Payment Plans. The company also reinstated service for customers who were previously shut off for nonpayment. They can also visit a local, participating Salvation Army office. American Water employs more than 6,900 people in providing safe, clean, affordable and reliable water services to around 15 … Customers who are behind in payment …
Customers needing assistance should call Illinois American Water’s customer service center at 800-422-2782. To assist customers Illinois American Water has implemented flexible payment plans and payment options. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options.

In March, American Water voluntarily placed a moratorium on customer accounts to prevent shut off for non-payment and late fees for late payments. This means a customer with an unresolved past due balance would see a late fee applied to their August service(s).


“We want to help our customers who are experiencing a hardship, whether it be due to COVID-19, loss of employment or health concerns.

This is why we have several options to help customers, including financial assistance,” said Vice President of Operations Elizabeth Matthews.

Illinois American Water is holding off on reinstating these procedures until September.

It’s important we do what we can to help our customers – our friends and neighbors.” American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

In addition, Illinois American Water’s H2O Help to Others program offers financial assistance to residential customers in need. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options.

Matthews said, “As utilities comply with the ICC’s agreement and begin normal practices of applying late fees and shutting off for nonpayment, we want to be sure it doesn’t take our customers by surprise. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options.In March, American Water voluntarily placed a moratorium on customer accounts to prevent shut off for non-payment and late fees for late payments. Agencies are listed online atIllinois American Water Customer Assistance Program and Payment Plans

Matthews explained, “Our customer assistance program is not based on income to ensure it is inclusive for all of our customers who may be experiencing hardship.

Illinois American Water is reminding customers of the company’s customer assistance program H2O “Help to Others” and available payment plans. Dating back to 1886, American Water is the largest publicly-traded water and wastewater utility company in the US.

More information about these plans are available online at illinoisamwater.com under Customer Service & Billing in the Customer Assistance Program section. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options.

Illinois American Water is reminding customers of the company’s customer assistance program H 2 O Help to Others and available payment plans.

Illinois American Water is reminding customers of the company’s customer assistance program H2O Help to Others and available payment plans.


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