EE is lucky to have him and so am I as a customer. I do not recommend Entertainment Earth to anyone. It looks like your email and inquiry were handled with a representative previously, but please don’t hesitate to reach out if you have any further questions or if our team can assist you in any way. Ever since they have started using Newgistics, packages are arriving NO LESS than 20 days after they have shipped. Most likely it is lost, however; they refuse to do the research. Need to find a different location? Perks like lunches, movies, and collectibles in addition to travel to some great events.Like any company things ebb and flow.
EE refused to admit their mistakes and take responsibility for their actions.

They will not honor refunds or exchanges for defective or damaged products (they blame both issues on USPS services (USPS is not responsible for nor the cause of manufacturer defects), unless you upgrade to FedEx/UPS, then, I was advised, they MIGHT honor refunds or exchanges). Gave me his extension and will order directly through him again. Hello Nina, I’m sorry to hear that our service did not satisfy your expectations. Hello Dan, we would like to extend to you our most sincere apologies regarding the recent issues with your order. I paid $7 for garbage shipping and I can see I'm not the only one who's had issues with their shipping. Now tracking is inciting that will arrive after Christmas, There were other options for the gift, sorry I choose this site.

I truly believe he is a good person even away from work. HORRIBLE!!.. See business transparency There were a lot of lies and very much a "throw anyone under the bus to survive" attitude which doesn't make for great leadership. Gave me his extension and will order directly through him again. The other day, the company shipped 10 small cases of figures INDIVIDUALLY instead of consolidating the shipment into one or two boxes. © 2020 Trustpilot A/S. See business transparency Last year shipping was not an issue at all mind you. Whatever the case, I would have appreciated clarification on the issue rather then receiving misinformation. I have never purchased from Entertainment Earth before but I will definitely purchase from them again. Hi Kyle, thank you for your review and for bringing the issue to our attention.

Our Client Services Department can be reached at 818-255-0095. After multiple issues with USPS's Shipping Service I contacted Donald Tapia who was able to quickly straighten things out. Most likely they went the cheap route because they offered free shipping. I want another item sent with priority shipping or a refund. Hello John, thank you for reaching out and for your feedback.

They're a tad pricier than the competition on occasion but make up for that with great customer service. Their promises mean nothing if the warehouse cannot understand their role in picking mint items.

Excellent. This is exactly why large corporations are destroying small internet business. So far they are not responding. Flawed shipping practices. A few weeks before the items were suppose to be shipped, I received an email claiming the figures were cancelled due to a halt in company production. I’ve begun to find other options for my collectible needs. I email them and the response is that they’ll get back to me in three days and it’s been like three weeks now. It is definitely a work hard, play hard environment but if you care about the work and making good stuff than you will fit right in.Near the end of my time with Entertainment Earth I was having trouble seeing my direction for upward growth.
Ive had atleast a dozen products delivered to me since Covid started and never waited more than 7 days (counting weekends) for anything.. Entertainment Earth would not respond to multiple tweets and emails. Very deceptive practices. Receiving a promotion or raise is dependent upon an employee’s performance. Hi Timothy, thank you for reaching out regarding your recent order. If you go anywhere else be prepared for how well thought out the management systems are compared to the industry norms. I could have ordered this from many different sources and would have received it by now. After ordering my item, they didn't ship it out within the processing time they promised, they then couldn't cancel it even though it hadn't shipped yet and here I sit typing a negative review because my item still hasn't been shipped and I'm rolling onto a fourth day that they still haven't shipped my item. Customer service?


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